All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may increase significantly if shipping internationally. If an item is damaged during shipping, the buyer will not be held responsible.
If a buyer places an order greater than $1000 USD before shipping charges are calculated, then the buyer is also responsible for a shipping insurance fee of 1% of the order’s total value before adding any relevant shipping charges.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
A. Product Eligibility
Products may be eligible for return to ESDEMC Technology LLC under the following conditions:
- When the product has been ordered by the customer in error, the following types of products are NOT eligible for return:- Custom products (i.e, products designed, manufactured or configured to meet specific customer requirements);- Repair parts that are flagged by ESDEMC Technology LLC as non-returnable; and
– Products with expired shelf life.
- When there is an ESDEMC Technology LLC error associated with the product, including the following:- the Customer receives a product different from the product ordered;- the Customer receives a product damaged in transit; or
– the customer receives a “DOA” (dead on arrival) product
- Any product that is identified as eligible for return by ESDEMC Technology LLC and has been purchased within the last 30 days.
B. Product Return Charges
For returns based on customer error, ESDEMC Technology LLC may at its discretion charge 15% of the net purchase price of the product as a return/restocking fee. If a return fee is charged, it may be deducted from the return credit to the customer.
- For returns based on customer error where the customer has operated the product, ESDEMC Technology LLC may at its discretion charge an additional fee of 15% of the net purchase price of the product for the refurbishment of the product. If a refurbishment fee is charged, it may be deducted from the return credit to the customer.
For returns based on customer error, the customer will pay return freight charges to a location specified by ESDEMC Technology LLC.
For returns based on error by ESDEMC Technology LLC, ESDEMC Technology LLC will pay return freight charges and the customer will not be charged any return/restocking or refurbishment fees.
C. Release of Credit
Credit memorandums over $500 USD (or the local currency equivalent) will not be issued to the customer until the product has been physically received by ESDEMC Technology LLC. In its discretion, ESDEMC Technology LLC may provide credit memorandums under $500 USD to the customer prior to product receipt.
Credit memorandums are calculated as follows: the original invoice amount less any of the charges listed in Section (B) above. Post-invoice price changes to said product, both decreases and increases, will not affect the credit calculation.
Credit memorandums will be issued to customers within 15 working days from the date said product has been physically received by ESDEMC Technology LLC.
D. Initiating a Return
To initiate a return, you will need to retrieve your order number. It will be included on the order’s receipt, and can also be found on your online account’s Orders page. Call or email us with the order number, the product you wish to return, and why you are returning it.
If your product is eligible for return (as described in the relevant section of these Terms and Conditions), we will provide instructions on how to return the item. Once we have received the item and determined that no other fees are necessary, credit memorandums will be issued, as described in the relevant section of these Terms and Conditions.
IN-COMPANY SERVICE CONDITION:
Repair prices after 1-year warranty is $100 USD/hour plus parts. ESDEMC Technology LLC offers 1-hour free evaluation, diagnosis, and estimate. No service will be performed unless authorized by the customer.
During the time of repair, the customer can request a free demo unit if needed.
Any special order requests for parts that we do not carry or have in stock will have to be purchased through a third party vendor. Special order parts generally take anywhere from 3-10 business days.
We are not liable for any shipping delays or defective parts that are sent to us from the vendor. We will do our best to meet the customers’ requirements but we cannot control third party vendors. There will be no discounts over the misinterpretation or misunderstanding of this policy. ESDEMC Technology LLC will not accommodate special orders if the delivery of your device or part is time sensitive.
Services provided by ESDEMC Technology LLC come with a 1-year labor and parts warranty. The warranty will be voided if there is any evidence of improper handling, improper use, physical damage, water damage, or tampering. ESDEMC Technology LLC is not responsible for any additional damages discovered that were not noted prior to service and any software related issues prior, during, and after repair. There are no refunds on repairs or accessory sales.
There will be no returns on any labor extensive repairs unless approved by a manager.
We accept returns for damage or defective accessories within 30 days and with receipt only. We will charge a 15% restocking fee on any parts used and return for any other reason. There will be no returns on any labor extensive repairs unless approved by a manager.
Any complaints about items or sellers may be sent to our support team: [email protected]sdemc.com or (573) 202-6411. ESDEMC Technology LLC will respond within 24 hours during business hours
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
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